Our Shipping Policy
We ship 2 - 3 business days after receiving your order. Please allow
additional 3-5 days for gift wrapped and international orders.
All shipments are Via DHL unless otherwise specified.
Domestic shipping charges are calculated at 14% of your total order.
Your order is always insured and we will provide you with a tracking # when
your order is confirmed and shipped.
For international orders, you may be subject to import duties and taxes,
which are assessed when the shipment reaches your destination country.
Additional charges for customs clearance are your responsibility; we have
no control over these charges and cannot predict what they may be. We also
cannot predict the arrival of your shipment. Usually, you can expect your
package to arrive within 2-3 weeks. Customs policies vary widely from
country to country. Please contact your local customs office for additional
information. If the order is a gift, the package is marked "Gift," but the cost of
the item is still stated on the customs form. Customs authorities require us to
state the value of the gift item directly on the package.
Please contact us for any questions you may have.
Our Return Policy
Customer satisfaction is our #1 Goal.
If you are not satisfied with your order, we will replace it at no additional cost
or offer a full 100% refund. (Refund applies to merchandise only).
Returns must be received within 14 days.
Please contact us prior to returning any merchandise.
Our Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but may
only use this information in the aggregate. If you accessed this store through
Yahoo! Shopping, Yahoo! also automatically collects information about your
shopping experience. Please see the Yahoo! Privacy Policy for more information
about how Yahoo! uses this information.
ORDER SECURITY & PRIVACY STATEMENT
E-Mail and Mailing List Privacy -- Vermont Gift and Glass respects your privacy.
We'll use your e-mail address only when we are confirming your Internet order, or
notifying you of changes/updates to the site or other news. We assure you, we do
not make our email list or mailing list available to any other partys.
Secure Online Ordering -- All online transactions are handled with industry-standard
Secure Sockets Layer (SSL) encryption. When you enter your credit card number
and personal information into the order form, it is transmitted across the Internet in
an encrypted (scrambled) form, then decoded when it gets to us. This provides a
secure shopping environment for you, our valued customer.
Vermont Gift and Glass is owned and operated by Ccj42 Enterprise. Please view our About Us page for additional information.
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